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Frequently Asked Question
At Origin Delta, placing an order for your bespoke watch is a seamless experience. Begin by reaching out to us directly with your design ideas or specifications. Our team will guide you through the process, ensuring your vision is translated into a masterpiece. We value open communication and are here to support you every step of the way.
Once you finalize your order, we accept various payment methods for your convenience. Shipping is meticulously handled, ensuring your watch arrives safely and promptly at your doorstep. We take pride in our secure packaging and tracking options to keep you informed throughout the journey.
At Origin Delta, we prioritize your security. We utilize advanced encryption technologies for all transactions, ensuring your personal and payment information is protected. Choose from a range of payment options that suit your preferences, making your shopping experience as smooth as possible.
We stand by the quality of our craftsmanship. If for any reason you are not completely satisfied with your purchase, please contact us within 10 days of receipt. We will assist you with the return process and discuss refund options to ensure your satisfaction with our bespoke watches.
At Origin Delta, we stand behind the precision and craftsmanship of our bespoke timepieces. Every watch is covered by a one-year limited warranty against manufacturing defects from the date of purchase.What Is Covered:The Movement: Internal mechanical and automatic components.The Dial & Hands: Internal dial assembly, indices, and hand alignments.What Is Not Covered:Consumables & External Wear: Crystals (sapphire or glass), straps, bracelets, clasps, and batteries.General Misuse: Damage resulting from accidents, improper handling, unauthorized servicing, or normal wear and tear.Warranty Contact: info@origindelta.comPlease note that you must have the original warranty card.
Each Origin Delta timepiece is meticulously hand assembled in our workshop, and goes through extensive testing for calibration and accuracy and water resistance before it's delivered to you.We are based in Georgia.We always welcome questions about any of our timepieces!
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